FAQ - For Bookers
Here you’ll find answers to the most frequently asked questions about booking a hot desk, meeting room, or day office.
If you can’t find what you’re looking for, feel free to reach out to us via email or chat — we’re always happy to help!
FAQ for booking hot desks, meeting rooms and day offices.
Making a booking with Wezoo
Q: What payment methods are accepted?
A: Secure your booking with upfront payment using Apple Pay, iDEAL, Visa, MasterCard, American Express or bank transfer. We ensure a smooth and secure payment process to secure your booking.
Q: What are the booking requirements?
A: To book a workspace, all we need is your first name, last name, and email address where we can send the booking confirmation. You can also add invoicing details to your booking if needed.
Q: What is the cancellation policy?
A: Most bookings can be canceled free of charge, with a full refund automatically issued to the account used for payment. It may take up to three business days to receive this refund. Cancellation close to the booking date may not qualify for a refund; specific cancellation terms are detailed during the booking process. Canceling frees up the meeting room for others and notifies the provider not to prepare the room.
Q: How quickly will my booking be confirmed?
A: Enjoy the convenience of instant bookings and confirmations. Our platform shows real-time availability and transparent pricing for all workspaces, ensuring you can secure your space immediately without any waiting.
Q: What is the required lead time for booking?
A: We require a minimal lead time between booking and using the meeting room to ensure the location is fully prepared for your arrival. This helps us maintain the high quality of service you expect. Most of the time you can expect a lead time of one hour.
Q: How does hourly and daily booking and pricing work?
A: Our meeting rooms are available for bookings starting from just one hour, with clear, upfront hourly pricing excluding VAT. During the booking process, you’ll see both the VAT and the total price including VAT, ensuring full transparency.
Hot desks and private offices work the same way, but are priced per day instead of per hour.
We do not charge you a service fee for our services.
Q: How are the quality and facilities of locations ensured?
A: We partner exclusively with locations that meet our high standards for facilities and hospitality, ensuring professional environments that are fully equipped to host your meetings or workday. You can expect top-notch reception and workspaces ready for your use.
Q: How will I receive my booking confirmation and invoice?
A: After booking, you’ll receive a confirmation email within minutes, followed by a separate email with your invoice. Please check your spam folder just in case.
You can also find your invoices neatly organised in your account.
Q: Will my booking confirmation be added to my calendar?
A: Depending on your email provider, your booking confirmation might automatically be added to your calendar, helping you keep track of your meeting effortlessly.
Q: How can I manage my booking?
A: With the password provided in your confirmation email, you can easily cancel your booking via the booking confirmation page (link in the email).
It’s even easier to manage your bookings through your account.
Q: How will I know my booking has been canceled?
A: You’ll receive an email confirmation shortly after canceling your booking. If you’re eligible for a refund, we’ll send a separate email with a credit invoice. Please check your spam folder just in case.
It’s even easier to check your account. Here you find an overview of your bookings, including the cancelled bookings.
Be aware that is sometimes might take up to a hour before you receive the credit invoice.
Q: Is direct communication with workspace locations necessary?
A: Once you’ve booked a workspace, we’ll inform the location immediately, so they’re ready for your arrival. There’s no need for you to contact them directly. If you have specific requests, we can assist you with that.
Q: Who can I contact for support and inquiries?
A: If you have any questions about your booking, our support team is here to help. Contact us at support@wezoo.com with your booking reference, and we aim to respond within 24 hours on business days. Alternatively you can use the chat on our website during business hours.
Q: What happens if my payment fails?
A: Should your payment not go through, we’ll send you an email notification promptly, letting you know that the workspace booking has failed.
Be aware that once you start a payment for a workspace, we hold that workspace for 20 minutes, so you have time to finish your payment. If you don’t complete your payment during this period, the workspace becomes available again to others on our website.
Having an account with Wezoo
Q: Do I need an account to book a hot desk, meeting room, or day office?
A: No, you don’t need an account. You can book any of our workspaces directly through the platform — fast, simple, and hassle-free.
Q: What are the benefits of having an account with Wezoo?
A: With a Wezoo account, you can:
View all your upcoming and past bookings in one place.
Access all your invoices and credit notes anytime.
Save your contact and invoicing details for faster checkout.
Store your preferred payment method for future bookings.
It’s the easiest way to keep everything organized and save time on new bookings.
Q: How do I create a Wezoo Booker Account?
A: It’s simple! Just visit book.wezoo.com and click “Register” to create your account.
Q: Does it cost anything to create or have an account?
A: No — creating a Wezoo Booker Account is completely free.
There are no subscriptions, hidden fees, or strings attached.
Hot desks and private offices work the same way, but are priced per day instead of per hour.
We do not charge you a service fee for our services.
Q: Why should I create an account?
A: Having an account makes it much easier to manage your bookings.
You’ll have all your upcoming and past bookings, invoices, and payment details neatly organized in one place.
Q: Can I still book without an account?
A: Yes, you can! You don’t need an account to make a booking — but having one saves you time and keeps everything in order.