FAQ Meeting Rooms
Do I need an account to book a meeting room?
You can book meeting rooms directly on our platform without the need for an account, making your experience straightforward and hassle-free.
How quickly will my booking be confirmed?
Enjoy the convenience of instant bookings and confirmations. Our platform shows real-time availability and transparent pricing for all meeting rooms, ensuring you can secure your space immediately without any waiting.
What is the required lead time for booking?
We require a minimal lead time between booking and using the meeting room to ensure the location is fully prepared for your arrival. This helps us maintain the high quality of service you expect.
How does hourly booking and pricing work?
Our meeting rooms are available for bookings starting from just one hour, with clear, upfront pricing per hour excluding VAT. During the booking process, we’ll show you the VAT and the total price including VAT, ensuring everything is transparent.
We do not charge you a service fee for our services.
What payment methods are accepted?
Secure your booking with upfront payment using Apple Pay, iDEAL, Visa, MasterCard, or American Express. We ensure a smooth and secure payment process to secure your booking.
What are the booking requirements?
To book a meeting room, all we need is your first name, last name, and email address where we can send the booking confirmation. You can also add invoicing details to your booking if needed.
How are the quality and facilities of locations ensured?
We partner exclusively with locations that meet our high standards for facilities and hospitality, ensuring professional environments that are fully equipped to host your meetings. You can expect top-notch reception and meeting rooms ready for your use.
How will I receive my booking confirmation and invoice?
After booking, you’ll receive a confirmation email within minutes, followed by a separate email with your invoice. Please check your spam folder just in case.
Will my booking confirmation be added to my calendar?
Depending on your email provider, your booking confirmation might automatically be added to your calendar, helping you keep track of your meeting effortlessly.
How can I manage my booking?
With the password provided in your confirmation email, you can easily cancel your booking via the booking confirmation page (link in the email).
What is the cancellation policy?
Most bookings can be canceled free of charge, with a full refund automatically issued to the account used for payment. It may take up to three business days to receive this refund. Cancellation close to the booking date may not qualify for a refund; specific cancellation terms are detailed during the booking process. Canceling frees up the meeting room for others and notifies the provider not to prepare the room.
How will I know my booking has been canceled?
You’ll receive an email confirmation shortly after canceling your booking. If you’re eligible for a refund, we’ll send a separate email with a credit invoice. Please check your spam folder just in case.
Is direct communication with locations necessary?
Once you’ve booked, we’ll inform the location immediately, so they’re ready for your arrival. There’s no need for you to contact them directly.
Who can I contact for support and inquiries?
If you have any questions about your booking, our support team is here to help. Contact us at support@wezoo.com with your booking reference, and we aim to respond within 24 hours on business days.
What happens if my payment fails?
Should your payment not go through, we’ll send you an email notification promptly, letting you know that the meeting room booking has failed.