Frequently Asked Questions
Take a look at our FAQs or send us a message.
We’re always happy to help you!
For workers
Do I need a reservation to work?
You don’t need a reservation, all you need is the app. The app indicates if the workspace is open and it provides live information on the availability of seats. This is why we currently don’t work with reservations. Just simply enter a space with available seats and check-in with the app to start working.
How do I check-in at a workspace?
Once you enter a workspace, open the Wezoo app and scan the Wezoo QR-code to start working. If needed, ask the host to assist you with check-in.
What does it cost to work at a workspace?
Each workspace sets its own price per hour and we charge a small service fee on top. You only pay, down to the minute, for the time you’re working. Choose Post Pay in the app if you want to pay after each work session. Choose Pre Pay in the app if you want to purchase work credit upfront. Be aware that you need a minimum of €15 work credit in your account to start working at one of the workspaces. When your work credit is below this amount the app doesn’t allow check-in.
Account
Why do I need an account?
At Wezoo we want to make your working life as flexible as possible. To achieve this, you need an account. This will enable you to find workspaces, check-in to work, provide you with seamless payment and numerous other benefits.
How do I delete my Wezoo account?
You can delete your account in the account settings of the Wezoo app.
My account is blocked. What can I do?
If your account is blocked please contact our customer support via the contact us page. We’ll get back to you as soon as possible.
Where can I change my personal information?
Go to your account in the app, tap on ‘Personal information’ and follow the instructions.
Login does not work, now what?
If your Login is not working you can try to reset your password in the app. In case you don’t receive an email to reset your password, please check your spam filter or try a different email address. For further enquiries please contact the customer support via the contact us page.
How do I become a Wezoo customer for free?
How do I register? Have you downloaded the Wezoo app yet? After downloading you will find the login page by tapping on ‘Work’. Once on the login page, tap on ‘Register here’. From here it’s just following the instructions and you’ll be good to go.
Work session
What are the fees for using this service?
Wezoo charges a small service fee for the services we offer. For instance, a workspace charges a price per hour for a seat to work. On top of this price per hour Wezoo charges a service fee.
Why does Wezoo charge me with a service fee?
Thanks to the service fee, we can make our service and development possible.
How do I check-in at a workspace?
Once you enter a workspace, open the Wezoo app and scan the Wezoo QR-code to start working. If needed, ask the host to assist you with check-in.
How does check-out work?
It’s very simple to check-out when you have an active work session at a workspace. Just press ‘check-out’ in the app and scan the QR-code at the workspace to confirm. That’s it. By the way, at closing time you are automatically checked-out, because it doesn’t make sense to continue work in a closed workspace.
Do I need a reservation to work?
All you need is the Wezoo app. The app indicates if the workspace is open and it provides live information on the availability of seats. This is why we currently don’t work with reservations. Just simply enter a workspace with available seats and check-in with the Wezoo app to start working.
Do I need a smartphone to use the service?
Yes. Our app is developed for smartphone use only. Your smartphone needs to have a working camera for check-in and check-out at workspaces and it needs to be connected to the internet to use our services.
How do I pay for using a workspace?
To pay for the services of a workspace you can choose between Post Pay and Pre Pay in the app. Now you have access to all workspaces on our platform without the need to worry about payment. You never pay directly to the workspace. Please inform us via the contact us page if you experience any uncomfortable situation.
How do I purchase ‘work credit’?
You can purchase the work credit in our app. Go to your account, press ‘Purchase work credit’ and choose an amount of credit. Be aware that these amounts exclude VAT. Once you select an amount the VAT is included. Payment by iDEAL, Credit card and Apple Pay is accepted for purchasing work credit in the app.
What does it cost to work at a workspace?
Each workspace sets its own price per hour and we charge a small service fee on top. You only pay, down to the minute, for the time you’re working. Choose Post Pay in the app if you want to pay after each work session. Choose Pre Pay in the app if you want to purchase work credit upfront. Be aware that you need a minimum of €15 work credit in your account to start working at one of the workspaces. When your work credit is below this amount the app doesn’t allow check-in.
I forgot to check-out, what now?
If you forgot to check-out when you leave the workspace, it means that your seat is vacant but not available for others to use. Therefore, your work costs continue until the workspace closes.
How do I know if I’m checked-in?
Open the Wezoo app and go to the ‘work’ page. If you are checked-in, you’ll find the confirmation here. Be aware that the continuation of your work session is not dependent on the connection of your smartphone to the internet.